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Recently I read an article about a hospital administrator who implemented the “ten and five foot rule.” What I remember about the article is that it made it sound like I should know what the ten and five foot rule is…in fact, I think I had to look it up after reading the article and I'm happy I did. This isn't earth shattering by any means, but it is a good reminder of how the little details can make a big difference.
The ten and five rule is pretty simple. In many service industries employers tell employees to do the following:
- When you are ten feet away from a client or customer, make eye contact and smile
- When you are five feet away from a client or customer, say hello
Simple right? Now think about yourself walking down the hallway of your school. Do you follow a ten and five? Does your staff? How much of a difference would it make if everyone thought about this one detail?